Patron Services & Ticketing Manager
Are you passionate about connecting people with extraordinary musical experiences? Do you combine meticulous attention to detail with a warm, welcoming personality? Join the Austin Symphony Orchestra and help us inspire the next generation of concert-goers. As our Patron Services & Ticketing Manager, you’ll be at the forefront of creating memorable experiences for our patrons while ensuring smooth operations of our ticketing systems.
Position Overview
Reports to: Director of Marketing
Hours: Minimum 40 hours per week, including evenings and weekends
Location: Austin, Texas
Compensation & Benefits
- Competitive annual salary based on experience and qualifications
- Fully paid PPO medical & dental plan for employee
- Paid time off
- Qualified 403(b) deferred savings plan
Core Responsibilities
The Patron Services & Ticketing Manager ensures optimal revenue through efficient box office operations, exceptional customer service, and strategic sales initiatives.
Box Office Management
- Supervise and work hands-on with box office staff and volunteers
- Handle customer concerns professionally while adhering to ASO policies
- Oversee box office operations during performances and special events
- Process season tickets, single tickets, and group sales
- Manage complimentary ticket requests
- Reconcile daily sales and receipts with the ticketing system
Technical & Systems Management
- Build and maintain concerts, packages, venues, and series charts in ticketing software
- Serve as primary Tessitura system administrator
- Coordinate with ticketing software support for technical issues
- Generate weekly sales reports for leadership
- Perform monthly reconciliations with Finance Department
Strategic Initiatives
- Collaborate with Marketing Director on sales promotions and subscription campaigns
- Work with Telemarketing Manager on subscription processing
- Manage Symphony Store operations
- Partner with Development team on patron-related initiatives
- Train and document procedures for box office personnel
Required Qualifications
- 3-5 years box office experience
- 3+ years management experience preferred
- Strong customer service and conflict resolution skills
- Proficiency in Microsoft Office suite
- Experience with cash handling and staff scheduling
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Flexible schedule availability (evenings, weekends, holidays)
Preferred Qualifications
- 3+ years Tessitura CRM software experience
- 3+ years performing arts industry experience
- Classical music knowledge
- Experience with cross-departmental data management
How to apply:
Send your resume and cover letter to Jason Nicholson at jnicholson@austinsymphony.org
Equal Opportunity Employment
The ASO is committed to equity, inclusion, and non-discrimination. We promote the inclusion and engagement of Austin and Central Texas residents across all protected classes, including but not limited to race, ethnicity, national origin, citizenship, cultural background, gender, gender identity and expression, sexual orientation, age, veteran status, socio-economic status, physical and mental ability, and religion.
Background check required for employment