ASO HEALTH PROTOCOLS FOR PATRONS
- A printed or digital copy of a negative COVID-19 test result obtained within 72 hours (3 days) of the event for all patrons aged 12 and older.
- In lieu of a negative test, a patron can voluntarily provide printed or digital proof of full COVID-19 vaccination, with final vaccine dose received at least 14 days prior to the event.
- Negative test results or proof of vaccination must be dated with your full name matching your physical photo ID.
- Masks must be worn at all times regardless of negative COVID test results or vaccination status except while actively eating or drinking.
Patrons unable to meet these requirements may request a gift certificate, donate the tickets for a tax credit or a refund the week of the scheduled performance.* Deadline to request will be 5:00 p.m. the day before your scheduled concert date. Refunds will be honored while Austin/Travis County is in Stage 4-5. Reach out to our Box Office by email at firstname.lastname@example.org or at (512)476-6064 ext.3.
This is our policy for the foreseeable future. We will notify ticket holders of any changes as the situation progresses, including in “ASO Insider” emails. ASO will continue to monitor the CDC, federal, state and local guidelines. We will continue to update our protocols and communications with you, as the situation requires.
FREQUENTLY ASKED QUESTIONS
Printed or digital copy of a negative COVID-19 diagnostic test – molecular (PCR / Naat) or antigen (rapid test) – administered no more than 72 hours prior to arrival. Lab administered as well as at-home tests will be accepted. Visit austintexas.gov for free testing site information.
Voluntary presentation of printed or digital COVID-19 vaccine card or vaccine record (two doses of Pfizer, Moderna, or single dose of Johnson & Johnson) completed no LESS than 14 days prior to arrival.
Proof must be dated and match the name on your physical photo ID.
You can turn your tickets into a Gift Certificate which will be good for one year; Donate your tickets back to the ASO and receive a tax credit; You can also request a refund (Refunds will be available the week of your scheduled performance while Austin/Travis County is in Stage 4-5.). Deadline to request will be 5:00 p.m. the day before your scheduled concert date.* Call the ASO Box Office at 512-476-6064 ext.3 or email at email@example.com for any questions or requests.